Shipping Information

Delivery

Your order will arrive within 7-14 days (Monday-Saturday) after it's been placed.

You can find a personalised delivery estimate in the shipping confirmation email sent to your email address. So if you're wondering where your order is, please allow up to this date for your order to arrive.

A tracking link is provided in your shipping confirmation email and becomes active within 72 hours.

You can also track your order in the 'My Orders' section of your account, once the order has been shipped.

Myalpins.com ships worldwide with UPS,DHL Or Postal service, Your order will be dispatched via the most suitable carrier, depending on size and weight.

Customs duties imposed by European countries are not our responsibility.

Returns & Refund

If you are not 100% satisfied with your purchase, you can either return your order for a full refund or exchange it for something else. You can return or exchange your purchase for up to 90 days from the purchase date. Returned or exchanged products must be in the condition you received them and in the original box and/or packaging.

Refunds will be credited to your original method of payment

Faulty goods are fully refundable, inclusive of delivery, return and other extra costs.
Please contact customer service for more information on returning an item.
Simply pack the unwanted item/s securely and  Contact us: customerservice @myalpins.com


Returns product
Shipping costs belong to you

Replacement

An article can be only exchanged to an article with a different size. The exchange of different products is not possible. In this case we ask you to return the purchased item. The package will be delivered directly to your home.

Refunds
In the case of an effective withdrawal, the mutually received benefits and any utilisations (eg. interests) have to be surrendered. In case you can't give us the received benefits back or only in deteriorated condition or in part, you are obliged to pay a compensation. For the deterioration and derived benefits, you must pay compensation only if the use or the deterioration is due to a deal with the matter, beyond the consideration of the characteristics and functioning. The term "examination of the characteristics and operation" means the testing and evaluation of the current item, as it is possible in a store. Transportable items are to be returned at our risk and cost. Not parcel things are picked up. Obligations to reimburse payments must be made within 30 days. The time limit begins for you when you send your cancellation or the goods, for us upon receipt.