We currently offer two payment methods:
Paying with PayPal
When will I be charged?
PayPal payments are usually debited within a few minutes.
What sort of payment confirmation will I receive?
You will receive an order confirmation which contains the link to your PayPal payment.
If for some reason, the payment process is interrupted, this link offers you the chance to reprocess your payment with PayPal. Please note, however, that after three hours payment via PayPal is no longer possible.
Can I pay by PayPal without creating a PayPal account?
Yes, in order to do so select PayPal as your preferred payment method during checkout. At the end of the ordering process, you will be directed to PayPal. If you prefer not to create an account, then simply select the option ‘Don’t have a PayPal account?’ and you can enter your card details and confirm the payment as a PayPal guest.
What happens if I make a return?
The amount will be credited to your PayPal account, unless you have paid as a guest. In that case, the amount will be credited to your bank account.
We accept Mastercard, Visa, Visa Electron, American Express and Maestro cards.
Your card will not be charged until your order has left our warehouse. If you send goods back, the amount will be credited back to your card account.
For your security, your card information encrypted by SSL technology. This high standard of security means shopping with a card on myalpins is safe and secure, and ensures that your data will under no circumstances be accessible by third parties.
Our checkout process uses 3DS authentication (Verified by Visa, MasterCard SecureCode and American Express SafeKey). These services enhance your existing card account against unauthorised use when you shop with us. If you require more detailed information or encounter a problem with the authentication process, please contact your card issuer directly. Unfortunately we have no control over the payment authentication process so we will be unable to assist with any authentication enquiries.
We take your security very seriously, therefore your details are safe with us.
We also take fraud very seriously too, so all credit and debit card holders are subject to validation and authorisation by both us and the card issuer.
To add your card details, just login to your account and click on 'Payment methods'. From here, you can add your payment details and save them to your account. When you come to pay for your order, you can select one of your saved payment methods to pay for your order.
If you don’t want to save your payment details to your account, then you can also enter them when you come to pay for your order. If there is no payment details saved to your account, then you’ll be asked to enter them when you click ‘Pay Now’.
The system will recognize whether or not the credit card is registered on the 3-D security programs Verified by Visa or Mastercard SecureCode.
If your credit card is not registered with any of these programs, the payment can be made without further authentication.