1) Are the products authentic?

Yes. We only sell 100% authentic sneakers sourced through verified supply channels. Every item is checked before dispatch to confirm it matches the listing (model, colorway, size and condition where applicable).

Back to top

2) Do you sell outside the EU?

No. We currently sell and deliver within the European Union only.

Back to top

3) Where do you ship from?

Orders are dispatched via DHL. Dispatch routing may vary depending on stock availability and fulfillment logistics, but tracking is always provided after processing.

Back to top

4) Do you provide tracking?

Yes. Once your order is processed, you will receive a DHL tracking number by email. You can track your shipment at any time.

Back to top

5) How long does shipping take?

Delivery time depends on the destination. Typical delivery is 5–12 business days after dispatch. During peak periods or remote-area delivery routes, transit time may take longer.

Back to top

6) Can I cancel or change my order?

If your order hasn’t been dispatched yet, we can usually cancel or adjust it. Contact us as soon as possible with your order number and your request.

Back to top

7) What is your return policy?

You may request a return within 30 days of delivery (EU consumer standard). Items must be returned unused, in the original packaging, with all tags and accessories included.

Back to top

8) Are returns free?

Return shipping depends on the reason:

• If the item is faulty or we made a mistake, we cover the return shipping.
• For change-of-mind returns (size preference, styling, etc.), return shipping is paid by the customer.

Back to top

9) When will I receive my refund?

Once we receive and inspect the returned item, refunds are processed within 14 business days. Your bank/payment provider may take additional time to reflect the refund.

Back to top

10) What payment methods do you accept?

We offer secure payment options shown at checkout, including credit and debit cards and Apple Pay. Depending on your region and currency, additional methods such as bank transfer and Wise may also be available..

Back to top

11) Do you offer exchanges?

To keep processing fast, we generally don’t offer direct exchanges. If you need a different size/model, please return the item (if eligible) and place a new order.

Back to top

12) Will you restock sold-out sizes?

Some models are limited and may not be restocked. Contact us with the product link and size. If we can source it again, we’ll tell you clearly.

Back to top

13) How can I contact you?

Please use our Contact page and include your order number for the fastest help. We typically respond within 24–48 business hours on business days.

Back to top